Privacy Policy

Privacy & Security Policy for ConSoul

Last updated: October 2025

At ConSoul Inc. (“ConSoul,” “we,” “our,” “us”), we respect your privacy and are committed to protecting it. This policy explains how we collect, use, and safeguard personal information through our website and app, and how users can exercise their rights.

Our service is intended for users located in Ontario, Canada. We comply with Canadian privacy law (PIPEDA, PHIPA), align with GDPR principles, and meet Apple App Store privacy guidelines.

1. Definitions

  • Account: A unique account created for you to access our service.

  • Company: Consoul Inc, Toronto, Ontario.

  • Device: Any device that can access the service, such as a computer, cellphone, or tablet.

  • Personal Data: Any information relating to an identified or identifiable individual.

  • Service: The ConSoul website (https://www.consoulapp.com/) and ConSoul App.

  • Service Provider: Any third-party companies or individuals employed by ConSoul to facilitate the service (hosting, analytics, support).

  • Usage Data: Data collected automatically from your interactions with the service.

  • You: The individual accessing or using the service, or their legal entity representative.

2. Information We Collect

  • Personal Information: Name, email address, phone number, login credentials.

  • Caregiver & Care Recipient Data: Care schedules, preferences, needs, and related caregiving details entered by users.

  • Usage Data: Interaction data such as login times, session duration, and features accessed.

  • Device Data: IP addresses, operating systems, browser types, and device identifiers.

  • Cookies & Tracking: Limited cookies and analytics to improve functionality.

  • Optional/Sensitive Data: Data you provide for personalization (e.g., emotional check-ins, caregiving notes).

3. How We Use Information

  • Service Provision (Contract): Delivering core app functions like care circle coordination, reminders, and notifications.

  • Personalization (Consent): Tailoring recommendations, insights, and caregiver resources.

  • Communication (Consent): Sending important updates, notifications, or marketing (opt-out available).

  • Improvement (Legitimate Interest): Analyzing usage trends, enhancing features, and ensuring platform stability.

  • Legal Compliance: Meeting regulatory obligations or protecting ConSoul, its users, or others.

4. Legal Basis for Processing

We process personal data under the following bases:

  • Consent — personalization, optional features, communications.

  • Contract — delivering the services you request.

  • Legitimate Interest — improving functionality, security, fraud prevention.

  • Legal Obligation — where required by law.

5. Consent and Permissions

  • Granting Consent: We request user consent before collecting sensitive data or enabling certain features.

  • Withdrawal of Consent: You may revoke consent anytime through the app’s privacy settings.

  • Deleting Data: You can request deletion of your account and data.

  • Control of Access: We will not access your data without your permission; any third-party integrations (e.g., social networks) require clear consent.

6. Data Minimization and Retention

We collect only the minimum information necessary. Data is retained only as long as needed to provide services, comply with legal requirements, or resolve disputes. When no longer required, it is securely deleted.

7. Third-Party Sharing

  • Service Providers: Data may be shared with trusted providers (e.g., analytics, hosting) solely for delivering and improving ConSoul. All providers are bound by confidentiality obligations.

  • No Selling: We never sell or misuse your data.

  • Legal Compliance: Data may be disclosed if required by law or to protect rights and safety.

8. Security and Data Protection

  • Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).

  • Access Controls: Restricted to authorized personnel using strong authentication.

  • Regular Audits: We conduct security audits to mitigate vulnerabilities.

  • No Hidden Tracking: ConSoul does not track users without consent or collect data from external sources without permission.

9. User Rights

  • Access & Correction: You may request access to or correction of your personal data.

  • Portability: You may request a copy of your data in a machine-readable format.

  • Deletion: You may delete your account in-app or by contacting us.

  • Limitations: Some essential data may be retained to comply with legal obligations.

10. Compliance with Apple’s Guidelines

We comply with Apple App Store privacy rules, including:

  • Clear Permissions: We only collect data necessary for app functionality and request user consent before accessing sensitive data (e.g., contacts, location).

  • Transparency: Clear, accessible explanations of data collection and usage are provided.

  • No Hidden Tracking: We do not track users without knowledge or consent.

11. Policy Updates

We may update this policy from time to time. Users will be notified of material changes via in-app notifications, email, or app store updates. Continued use after updates indicates acceptance.

12. Contact Information

For privacy-related inquiries or concerns, please contact our Data Protection Officer:

Data Protection Officer
ConSoul Inc., Toronto, Ontario
📧 info@consoulapp.com

Privacy Policy

We at Consoul Inc respect your privacy and are committed to protecting it. By using our service, you agree to the collection and use of your personal information, including but not limited to your email address, name, phone number, and usage data. We may also use cookies and similar tracking technologies to track activity on our service and store information. We do not share or sell your information to third parties, except as required by law or to protect our rights. You can control the information we collect by adjusting your account settings. If you have any questions or concerns, please contact us.

Our service is intended for users located in Ontario, Canada.

"Account" refers to a unique account created for you to access our service or parts of it. "Company" refers to Consoul Inc, Toronto, Ontario. "Device" refers to any device that can access the service, such as a computer, a cellphone, or a digital tablet. "Personal Data" refers to any information that relates to an identified or identifiable individual. "Service" refers to the website, Consoul App, accessible from https://www.consoulapp.com/. "Service Provider" refers to any third-party companies or individuals employed by the company to facilitate the service, provide the service on behalf of the company, perform services related to the service, or assist the company in analyzing how the service is used. "Usage Data" refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself. "You" refers to the individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Terms of Service

The following terms and conditions govern all use of the Consoul website and all content, services, and products available at or through the website, including, but not limited to Consoul App and Consoul Inc. The Website is owned and operated by Consoul Inc. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Consoul's Privacy Policy and procedures that may be published from time to time on this Site by Consoul (collectively, the "Agreement").

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User Agreement

By using the Website, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website.

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 Description of Services

The Website offers a platform for users to access and use Consoul App. Consoul reserves the right to modify, suspend or discontinue the Website, including any content, feature, or product offered through the Website, at any time and without notice.

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Proprietary Rights

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Website, except as allowed by Section 5, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Website. The posting of information or materials on the Website does not constitute a waiver of any right in such information and materials.

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Limited License to Use Website

Cousoul Inc grants you a limited, revocable, non-exclusive license to access and make personal use of the Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Consoul Inc. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The Website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of [Company Name]. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Consoul Inc and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Consoul's name or trademarks without the express written consent of Consoul Inc. Any unauthorized use terminates the permission or license granted by Consoul Inc.

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User Submissions

By submitting content to the Website, you grant Consoul Inc a perpetual, non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, copy, distribute, prepare derivative works of, display, and perform the content in connection with the Website and Consoul's (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Website (and derivative works thereof) in any media formats and through any media channels. You also grant each user of the Website a non-exclusive

 

At Consoul, we prioritize protecting your privacy and handling your data with care. This policy outlines how we collect, use, and share personal data through our app and how we comply with best practices, applicable laws, and the Apple Developer Program License Agreement.​​

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Data Collection and Use

Consoul collects personal data to enhance your experience and provide core app functionality. Specifically:​

  • Data Collected: We may collect your name, email address, usage data, and information related to caregiving tasks (such as task assignments for your care circle).

  • Purpose of Collection: The data we collect is used to personalize your experience, send notifications, and improve caregiving coordination. We ensure that any data collected is necessary for providing the core functionality of the app.

  • Third-Party Access: We do not share personal data with third parties for marketing or advertising purposes. Data is only shared with service providers, such as analytics tools, who help us improve the app while maintaining data protection standards as required by Apple.

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Consent and Permissions

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Consoul will always request your consent before collecting or sharing any personal data. We comply with all relevant laws, including the GDPR, when obtaining this consent. You have the option to:

  • Revoke Consent: You can easily withdraw your consent to data collection at any time through the app's privacy settings.

  • Delete Your Data: You can request deletion of your data by contacting us, and we will process your request promptly.

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Data Minimization and Retention

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We collect only the data necessary to provide core functionalities. Your data is stored securely and only retained for as long as it is needed to fulfill the purposes outlined in this policy. You can request that your data be deleted at any time.

 

Account and Access

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Consoul allows you to create an account for enhanced features, but you can use the app’s basic functionalities without one. If you create an account, you have the right to:

  • Delete Your Account: You can delete your account directly from the app. This action will remove all associated personal data.

  • Control Access: We will not access your data without permission, and any third-party integrations (e.g., social networks) will include clear consent options to revoke access at any time.

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Security and Data Protection

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We employ industry-standard security practices to protect your data from unauthorized access or misuse. We never sell or misuse your data in any form.

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Compliance with Apple's Guidelines

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Consoul complies with the following privacy guidelines set by Apple:

  1. Clear Permissions: We only collect data relevant to our app’s core functionality and always request user consent before accessing sensitive data like location or contacts.

  2. Transparency: We provide clear, easily accessible descriptions of what data is collected and why, along with options to revoke permissions.

  3. No Hidden Tracking: Consoul does not track users without their knowledge, nor do we collect data from external sources without user consent.